FAQs & Docs

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Still feeling unsure? We’ve got you covered! Read all about your Warranty, your Shipping and our Returns Policy. If the FAQs don’t answer your question, feel free to drop us a line. Our Terms and Conditions and Privacy Policy are on seperate printable pages.

Warranty

Treat your jewellery with love and they will last a lifetime. Being gentle and caring with your pieces makes all the difference – repetitive bending and twisting (e.g. Rings and Bracelets) can cause damage to your jewellery. Also have a look in our FAQ’s to get more knowledge on how to take care of your new found treasures. All pieces are exclusively handcrafted by professional artisans – standing for quality and service we offer a one year warranty on all jewellery, accessories and clothing, trusting you handle your purchase with love and care. With each purchase we include a little reminder on how to treat your new pieces. If however LaRox believes the item has been damaged due to bad care, the warranty will be void.

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Shipping

LaRox will post your order within 1-3 business days of purchase, as well as sending out a confirmation eMail. To ensure that your order arrives safely, we offer the following shipping option:

Standard Shipping with signature on delivery – This shipping method comes with tracking and takes 3-10 business days to arrive, depending on your location. The parcel will only be delivered if it is signed for on delivery. If you should not be available at the time of delivery, the parcel will be left in your local post office for pick up. This is the best shipping option for your purchase to arrive safely. Once we post your item we will not be responsible for the loss ore damage of your item. Please feel free to contact us, if there should be any questions or concern regarding your order.

EU & International:
 For all international orders we use a traceable method that takes 7-14 Business days to arrive at your location. Depending on your location, delivery may take up to 6 weeks. LaRox will not be responsible for any custom fee that may be applicable, as well as the loss ore damage of your item once posted. If you have any questions or concerns please contact us.

Disclaimer:
 LaRox jewellery and fashion are handcrafted unique pieces, so we make sure to use traceable and reliable shipping methods to ensure safe delivery. However once an item has been shipped, we are not responsible for the loss ore damage of the item.

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Return Policy

If you should feel dissatisfied with the product you have purchased, we can assist with an exchange within 7 business days. You will be given 7 business days to return your item. Unless the item is faulty or incorrect the customer will pay for return to and from original consignor/shipping address. Original postage is not refundable. Please send your items using traceable methods to ensure safe delivery. If the item does not reach us safely within 7 business days, we will not be able to exchange. Please note we do not refund on change of mind, as well as exchange or refund on sale items.

All items must be returned in the original condition it was sent, including gift pouches and invoice, otherwise refund/exchange won’t be possible. Before returning, an email must be sent to larox@gmx.net to receive an exchange form, which also must be sent with the item. Unless LaRox believes that an item is faulty, there will not be a refund.

For any international exchanges all policies are alike. However we allow 14 days to assist you, as postage may take longer. LaRox will not be responsible for any custom fee that may be applicable.

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FAQs

How do I take care of my jewellery?

Make sure to avoid exposure to/contact with water and perfumes & lotions. Store your jewellery in a dry and dust free place.

Does the gold or silver change colour after a while?

Plated jewellery as well as raw bronze can lose its colour, depending on how it is treated. Make sure you don’t bring your jewellery in contact with water or other liquids. Also avoid bringing perfumes or lotions in contact with your jewellery. The pH-value of your skin may also affect the plating. Please view our Warranty section for more details.

Do you ship world wide?

Yes, we do ship world wide. Please read our Shipping information.

Do you have different Ring sizes?

Most of our Rings are resizable – they fit on any finger. If a design should not be resizable, the diameter is written in the details of the item.

I’m unsure about the ring sizes even though they are resizable. After adjustment, do all rings fit on all fingers?

Rings that are indicated as „Midi Rings“, are usually worn above the middle joint of your finger, or on your pinky. Most of our rings really adjust well. Depending on your finger size, a Midi Ring might fit as a normal ring.

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